Shipping policy

Thank you for your order! Below you'll find everything you need to know about how and when your order ships.

Order Processing

Orders are processed Monday through Friday, excluding holidays. Most orders are packed and shipped within 1–2 business days of being placed.

Orders placed after 12:00 PM ET, on weekends, or on holidays will begin processing the next business day. During sales, launches, and peak holiday periods, processing may take slightly longer — we'll always do our best to keep you posted.

You'll receive a confirmation email when your order is placed, and a second email with tracking information as soon as it ships.

Shipping Methods & Rates

We ship all United States orders via UPS and USPS. Larger orders may ship via UPS or FedEx.

Shipping rates are calculated at checkout based on your delivery address, package weight, and the service you select.

  • Standard shipping rates are shown at checkout before you complete your order
  • FREE shipping on all US orders over $75

Free shipping applies to the order subtotal after any discounts and before taxes, and covers standard ground service within the contiguous United States.

Delivery Times

Most orders arrive within 2–5 business days once shipped. Delivery estimates are provided by the carrier and are not guaranteed. Shipments to Alaska, Hawaii, and US territories may take longer.

Please note that shipping times are separate from processing times. Total time to receive your order = processing time + shipping time.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. Tracking can take up to 24 hours to show movement after the label is created.

If you haven't received tracking information within 3 business days of placing your order, please reach out to us at support@scovilled.com.

Broken or Damaged Bottles

We pack every order carefully, but bottles occasionally break in transit. If anything arrives broken or damaged, we'll replace it free of charge.

Just email us at support@scovilled.com within 7 days of delivery and include:

  1. Your order number
  2. A photo of the damaged item
  3. A photo of the shipping box and packing materials

No need to return the broken item. Once we confirm the details, we'll send a replacement at no cost to you. If the item is out of stock, we'll offer a refund or store credit instead.

Lost or Missing Packages

If tracking shows your package as delivered but you can't find it:

  • Check with neighbors and household members, and look around porches, mailboxes, and side doors
  • Wait 24 hours — carriers occasionally mark packages delivered a day early
  • Contact your local carrier with the tracking number

If it still hasn't turned up after 48 hours, email us at support@scovilled.com and we'll help you file a claim with the carrier and get it sorted out.

Incorrect or Undeliverable Addresses

Please double-check your shipping address at checkout. We're not able to reroute packages once they've shipped.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, we'll contact you to arrange reshipment. Reshipping charges will apply.

If you spot a mistake in your address, email us right away at support@scovilled.com — if your order hasn't shipped yet, we can usually fix it.

PO Boxes and Military Addresses

We ship to PO boxes and APO/FPO addresses via USPS. Please note that UPS and FedEx cannot deliver to these addresses, so larger orders that require those carriers may not be eligible.

International Shipping

We currently ship within the United States only.

Shipping Delays

Occasionally, circumstances outside our control affect delivery — severe weather, carrier delays, natural disasters, and holiday volume among them. We appreciate your patience if this happens, and we'll help however we can.

Questions?

Email us at support@scovilled.com and we'll get back to you within 1–2 business days.