Contact us
Talk to a real person
Questions about an order, a broken bottle, your subscription box or a sauce you can’t find? We’re a small team based in Galesburg, Michigan, and one of us reads every message.
- Replies within 1 business day
- support@scovilled.com
- Orders ship in 1–2 business days
Fastest answers
Tracking is emailed the moment your order ships, usually within 1–2 business days. Use that link, or check your account.
Track in your account → A bottle arrived brokenWe replace it free. Tell us within 7 days of delivery, with your order number and photos. No need to send it back.
Report a broken bottle → Skip or change my boxSkip a month, update your taste preferences or cancel, any time, from your subscriber account.
Sign in to your box → Start a returnUnopened items can come back within 30 days of delivery. Sale items and gift cards are final.
Read the refund policy →Before you write
Common questions
How long does shipping take?
Orders are packed and shipped within 1–2 business days. Anything placed after 12:00 PM ET, on a weekend or on a holiday starts the next business day. Once shipped, most orders arrive in 2–5 business days, and tracking is emailed as soon as the label is created. Full details are in the shipping policy.
How much is shipping?
Standard shipping is free on US orders over $75, measured after discounts and before taxes, within the contiguous United States. Below that, rates are calculated at checkout from your address and package weight. Every subscription box ships free.
A bottle arrived broken. What do I do?
We’ll replace it free. Within 7 days of delivery, send us a message or email support@scovilled.com with your order number, a photo of the damaged item and a photo of the box and packing materials. There’s no need to send the broken bottle back.
Can I return a sauce?
Yes, within 30 days of receiving it, as long as it’s unopened, unused and in its original packaging. Contact us first; if the return is accepted we’ll send a return label and instructions. Sale items and gift cards can’t be returned. See the refund policy.
How do I skip or cancel my subscription box?
Sign in to your subscriber account to skip a month, update your taste preferences or cancel, whenever you like.
Can you find a sauce you don’t carry?
Tell us the sauce and the maker using the form above and we’ll look into it. We already stock more than 500 sauces from 90+ independent makers, so it’s worth a quick search first.